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We understand that various issues may arise during the shopping process. Therefore, we prioritize customer satisfaction and shopping experience. To ensure you receive the best possible assistance in any situation, we have developed a comprehensive return policy.
The purpose of this policy is to provide you with a smooth and convenient return experience. No matter the circumstances, we are committed to making sure your return process proceeds seamlessly.
We support returns within 30 natural days after delivery without imposing secondary listing fee for your peace of mind. Please continue reading to understand the detailed return process and exchange process.
(1) Pay Attention to The Return Validity Period:
The return validity period is within 30 natural days after signing for the car starting emergency power supply.
(2) Pay Attention to Return Conditions:
When returning the car starting emergency power supply to us, it must be in a brand new or lightly used condition, in the original packaging, without wear or modification, and with all accessories complete, such as user manual, warranty card, USB cable, and so on. Do not damage or swap the included accessories. If you are returning car starting emergency power supply, please fill out your order number and specific reasons on the return label, which is usually included in the package we sent. Thank you.
(3) Apply for Return:
Please contact our customer service staff, Sarenna Clopein, at [email protected], or submit your return request through your account orders details.
(4) Wait Patiently for Order Processing:
Our customer service staff, Sarenna Clopein, will process your order within 1-2 business days of receiving your return request.
(5) Ship the Car Starting Emergency Power Supply for Return:
Once you apply for a return, please ship the car starting emergency power supply to 578 Agnes St, Sebastian, Florida, 32958, Attention: Sarenna Clopein. After shipment, kindly email us the tracking number and the name of the courier company to [email protected].
(6) Wait for Refund:
After we received your car starting emergency power supply, we will start the refund process.
Please note: The full order amount (the total amount you actually paid for your order), will be refunded to your personal PayPal account within 2 business days.
(7) Return Shipping Cost Responsibility:
If the car starting emergency power supply sent by us has issues such as damaged casing, poor performance, incorrect type, and the consumer requires a return, Smartstationonline.com will bear the cost of the return shipping. If the consumer receives the car starting emergency power supply without any quality issues but wishes to return it due to personal preferences regarding its appearance, performance, or texture, the consumer will be responsible for the return shipping cost.
(1) Pay Attention to The Exchange Validity Period:
The exchange validity period is within 30 natural days after signing for the car starting emergency power supply.
(2) Pay Attention to Exchange Conditions:
If the car starting emergency power supply we sent has manufacturing defects such as damage, missing parts, or quality issues like failure to start, slow startup, or poor performance, or if we sent the wrong quantity of the car starting emergency power supply, you can request a replacement of the same model of car starting emergency power supply.
(3) Apply for Exchange:
Please contact our customer service staff, Sarenna Clopein, via email at [email protected] to apply for an exchange.
(4) Wait Patiently for Order Processing:
Our customer service staff, Sarenna Clopein, will process your order within 1-2 business days of receiving your exchange request.
(5) Ship the Car Starting Emergency Power Supply for Exchange:
Once you apply for an exchange, please ship the car starting emergency power supply to 578 Agnes St, Sebastian, Florida, 32958, Attention: JSarenna Clopein. After shipment, kindly email us the tracking number and the name of the courier company to [email protected].
Please note: When returning the original car starting emergency power supply to us, it must be in a brand new or lightly used condition, in the original packaging, without wear or modification, and with all accessories complete, such as user manual, warranty card, USB cable, and so on. Do not damage or swap the included accessories.
(6) Wait for Resend:
After we received your car starting emergency power supply, we will start the resend process.
Please note: We will use UPS Express for reship. The reship shipping time is also 5-6 busienss days, so it will arrived at 6-8 business days.
(7) Excahnge Shipping Cost Responsibility:
If the car starting emergency power supply sent by us has issues such as damaged casing, poor performance, incorrect type, and the consumer requires a replacement, Smartstationonline.com will bear the cost of the replacement shipping. If the consumer receives the car starting emergency power supply without any quality issues but wishes to replace it due to the consumer personally does not like the appearance, performance, and color, the consumer will be responsible for the replacement shipping cost.
If you have any questions or need assistance, please feel free to contact our customer service staff, Sarenna Clopein. We will respond within 24 hours and do our best to assist you:
Email: [email protected]
Service Hours: Monday–Friday / 8:00 AM–4:00 PM (CST)
Warranty Period: The warranty period for our car starting emergency power supply is 90 natural days from the date of receipt.
Warranty Requirements: Damages caused by manufacturing defects, material defects, non-human factors, and normal wear and tear are eligible for free repair or replacement during the warranty period. Smartstationonline.com will cover the round-trip shipping costs for these car starting emergency power supply units. However, damages caused by improper use, self-repair, modification, abnormal wear and tear, etc., require the consumer to bear the repair costs and round-trip shipping fees.
Warranty Process: To apply for warranty service, please contact our customer service staff, Sarenna Clopein, at [email protected], and provide necessary details such as authentic photos or videos of the damage. Once the warranty is confirmed by us, please ship your car starting emergency power supply to 578 Agnes St, Sebastian, Florida, 32958, Attention: Sarenna Clopein. After shipping the car starting emergency power supply, please email the tracking number and the name of the courier company to our customer service staff, Sarenna Clopein. This will ensure that we promptly arrange for repair or replacement upon receiving your car starting emergency power supply. Thank you.
Please note: If you accidentally lose or damage the included thickened battery clamp or USB data cable, rendering it unusable, please promptly contact our customer service staff, Sarenna Clopein, via email at [email protected] to explain the situation. We will send you a replacement thickened battery clamp or USB data cable free of charge on one occasion.
(1) Do I need to pay a secondary listing fee?
No, you do not need to pay a secondary listing fee.
(2) If I discover a damaged display screen on the car starting emergency power supply upon receipt, can I return it? Do I need to cover the return shipping cost?
I’m sorry for the inconvenience caused to you by the damage to the car starting emergency power supply display. Whether the damage is due to logistics issues or quality issues with the car’s emergency starting power supply itself, you can choose to return or exchange the car starting emergency power supply. Please contact our customer service staff, Sarenna Clopein, via email at [email protected] to explain the situation, and we will provide you with a full refund or reshipment, and Smartstationonline.com will bear the return shipping costs.
Please note: The full order amount (the total amount you actually paid for your order), will be refunded to your personal PayPal account within 2 business days. We will use UPS Express for reship. The reship shipping time is also 5-6 busienss days, so it will arrived at 6-8 business days.
(3) How long does it take for the full refund to reach my personal payment account?
The full refunds typically take 1-2 business days to be credited to your personal PayPal account. Please be patient and check your account. Thank you.
(4) Where can I check the status of my order after placing it?
Once you place an order for the car starting emergency power supply and complete the payment, you can check the order status in your account orders details.
(5) What should I do if I haven’t received the ordered car starting emergency power supply over 15 business days? Can I request a refund or reshipment?
If you haven’t received the ordered car starting emergency power supply over 15 business days, you can request a full refund or reshipment.
Please note: The full order amount (the total amount you actually paid for your order), will be refunded to your personal PayPal account within 2 business days. We will use UPS Express for reship. The reship shipping time is also 5-6 busienss days, so it will arrived at 6-8 business days.
Please contact our customer service staff, Sarenna Clopein, and explain the situation. We will arrange for reshipment, or process a refund. The cost of reshipment will be covered by Smartstationonline.com. Thank you.
Please note that Smartstationonline.com’s return and exchange policy complies with the laws and regulations of Sebastian, Florida. For more information, please refer to our privacy policy and terms and conditions. Thank you.
