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In our view, customer satisfaction is paramount. Therefore, we have established strict shipping policies to ensure that your order can receive the most complete protection during the delivery process. We have partnered with the reliable and fast UPS Express, who will ensure that your car starting emergency power supply arrives within 3-7 business days after you place the order and remains in excellent condition.
Under our shipping policy, we guarantee that every detail of your car starting emergency power supply, from packaging to delivery, will be handled with care to meet your expectations. We deeply value each customer and are committed to providing you with an exceptional shipping experience. Please take a moment to review the details below to familiarize yourself with our shipping policies.
Your order will be processed within 1-2 business days after you place the order and successfully make the payment. If your order is not processed within 3 business days, please contact our customer service staff, Sarenna Clopein, via email at [email protected]. We appreciate your understanding.
Please note: Our service hours are Monday-Friday, 8:00 AM–4:00 PM (CST). Orders placed after 4:00 PM from Monday to Thursday will be processed after 8:00 AM the following day. Orders placed after 4:00 PM on Friday will be processed after 8:00 AM on the following Monday. Orders are not processed during the weekend. Orders placed during holidays will be processed at 8:00 AM on the next business days.
Should you discover that your order has not been processed within 2 business days, we apologize for any inconvenience this may have caused. Kindly reach out to our customer service staff, Sarenna Clopein, promptly via email at [email protected]. We will expedite the processing of your order.
The shipping time for Smartstationonline.com is 2-5 business days. We use UPS Express to ship for your orders.
Upon shipment, we will provide you with the tracking number for your car starting emergency power supply. You can use it to monitor the status of your order. If you notice that the logistics information for your purchased car starting emergency power supply hasn’t been updated, please contact our customer service staff, Sarenna Clopein, at [email protected] immediately. We will contact the logistics company, and arrange re-shipping or process a full refund for you. Thanks.
Please note: The full order amount (the total amount you actually paid for your order), will be refunded to your personal PayPal account within 2 business days. We will use UPS Express for reship. The reship shipping time is also 2-5 busienss days, so it will arrived at 3-7 business days.
The delivery time is 3-7 business days, including 1-2 business days for order processing and 2-5 business days for shipping. The delivery date for your car starting emergency power supply will be calculated from the day we process your order.
If your ordered car starting emergency power supply hasn’t been delivered after 10 business days, please promptly contact our customer service staff, Sarenna Clopein, via email at [email protected]. We will reply you within 24 hours and solve your problems. Thank you.
Once you successfully place your order on Smartstationonline.com, regardless of quantity, we will ship your selected car starting emergency power supply to the address you provide using UPS Express without any shipping charges. Because of the distance, the time to reach each state will be slightly different, and it will take about 2-5 business days. Please be patient to wait, thank you.
We currently only sell within the United States. After you place an order successfully, your car starting emergency power supply will be shipped from 578 Agnes St, Sebastian, Florida, 32958.
The car starting emergency power supply you ordered will be first placed in a sturdy casing, usually made of durable plastic, ensuring it is protected from damage during transportation. Foam padding will be added inside to absorb vibrations and shocks, reducing the risk of internal component damage. It will then be placed in a robust cardboard box with printed details such as model, specifications, brand, and warning labels, reminding handlers to handle with care and avoid loss or damage.
The car starting emergency power supply comes with accessories such as a USB data cable, thickened battery clamp, user manual, warranty card, and return label. We will separately package the required accessories from the main unit to prevent collision and damage during transportation.
Please note: Upon receiving the package, please store the accessories carefully, especially the return label. If you are dissatisfied with the received car starting emergency power supply and wish to return it, you will need to complete the return label to apply for a refund.
Packaging Dimensions: 7.51 in x 3.55 in x 1.61 in – 7.55 in x 3.65 in x 1.81 in
Packing Weight: 4.05 lb – 4.11 lb
If you encounter any problems or need assistance during the transportation of your car jump starter, please feel free to contact our customer service staff, Sarenna Clopein, we will reply you within 24 hours, our contact details are as follows:
Email: [email protected]
Service Hours: Monday–Friday/8:00 AM–4:00 PM (CST)
(1) Does Smartstationonline.com charge taxes?
We currently do not collect sales tax or any other taxes. If taxes are levied in the future, please pay them yourself. Thank you for your understanding.
(2) What should I do if the car starting emergency power supply I ordered is lost during transportation?
If the car starting emergency power supply is lost or damaged during shipping, please contact our customer service staff Sarenna Clopein immediately via email: [email protected]. We will arrange a full refund or reshipment for you.
Please note: The full order amount (the total amount you actually paid for your order), will be refunded to your personal PayPal account within 2 business days. We will use UPS Express for reship. The reship shipping time is also 2-5 busienss days, so it will arrived at 3-7 business days.
(3) How to check the status of my order? Can I cancel my order at any time?
After placing your car starting emergency power supply order and paying in full, you can check the status in your account orders details. If you wish to cancel your order, we recommend that you do so within 30 minutes of placing your order.
If more than 30 minutes have passed and you still want to cancel your order, please contact our customer service staff Sarenna Clopein immediately via email at [email protected]. Please note that our customer service hours are Monday–Friday/8:00 AM–4:00 PM (CST) and we do not process orders on weekends. Thank you for your understanding.
(4) What precautions should be taken when signing for the car starting emergency power supply?
When signing for the car starting emergency power supply, please be sure to carefully check whether the packaging and the car starting emergency power supply are intact. We hope you will sign for the package in person. If the packaging and car starting emergency power supply are damaged, parts are missing, or the package is obviously disassembled, it is recommended that you check it in the presence of the courier, indicate the problem on the receipt form and refuse to sign for it. Please email [email protected] contacted our customer service staff Sarenna Clopein to explain the situation. This will help us arrange re-shipment or full refund for you faster and ensure that your rights and interests are not harmed.
Please note: The full order amount (the total amount you actually paid for your order), will be refunded to your personal PayPal account within 2 business days. We will use UPS Express for reship. The reship shipping time is also 2-5 busienss days, so it will arrived at 3-7 business days.
